Case Management &

Support Services

Helping the families we serve not only succeed today but remain stable in their housing, financial capability and career paths tomorrow.

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Comprehensive Case Management

How it works

Families are referred by the Board of Social Services, previous guests, clergy, other service agencies and self-referral. When a potential guest makes the initial phone call, a preliminary assessment is performed by the Case Manager to determine eligibility. If the family is eligible for emergency shelter services and there are openings, an in-person interview is scheduled.

During the interview, the Case Manager reviews extensively guest policies, procedures and expectations. Together, the Case Manager and the family develop a Comprehensive Service Plan (CSP) that establishes the goals and action steps the family will accomplish while they are in the program. Case Management sessions are required weekly to monitor progress on goals and help families overcome barriers to self-sufficiency 

Family Promise provides supportive services tailored to meet the individual needs of each respective family unit. Our Case Manager coordinates the service delivery for families to obtain identification, birth/marriage certificates, health insurance, immunizations, child support, childcare, school enrollment, transportation, parenting classes, voter registration and other vital resources necessary to promote the long-term goal of self-sufficiency and permanent housing. 

But our goal is not simply getting families into housing; it is keeping them in housing.

Life Skills

Each family receives a personal Dell laptop computer provided in-part, by our generous Corporate sponsors. Each laptop is equipped with desktop shortcuts to additional community resources and career dashboards. Within the first 30 days, each adult guest prepares a cover letter and resume and with assistance from the Case Manager. Guests also complete daily employment and housing searches and participate in workshops on credit repair, financial literacy and health and wellness led by the FPMC team. We utilize our very own financial literacy curriculum designed in collaboration with Woodforest Charitable Trust Foundation and the Woodforest National Bank specifically; for families facing homelessness entitled: New Beginning, A Program for Family Financial Fitness. Guests work independently and in groups with the support of a volunteer instructor.

During the interview, the Case Manager reviews extensively guest policies, procedures and expectations. Together, the Case Manager and the family develop a Comprehensive Service Plan (CSP) that establishes the goals and action steps the family will accomplish while they are in the program. Case Management sessions are required weekly to monitor progress on goals and help families overcome barriers to self-sufficiency 

 

Family Promise provides supportive services tailored to meet the individual needs of each respective family unit. Our Case Manager coordinates the service delivery for families to obtain identification, birth/marriage certificates, health insurance, immunizations, child support, childcare, school enrollment, transportation, parenting classes, voter registration and other vital resources necessary to promote the long-term goal of self-sufficiency and permanent housing. 

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